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At Sherwood Park Dodge Chrysler Jeep we service vehicles like yours every day, so we know them inside and out. And we receive our technical information straight from the source - the factory. Our specialized diagnostic equipment can perform hundreds of tests in seconds, providing the information necessary to get your vehicle back on the road, fixed right, and fixed fast.
" Our Express Lane Is First Come First Served, No Appointment Necessary "
|Service Centre||Mopar Express Lane Lube||Contact Information|
|Monday||7:00am - 6:00pm||7:00am - 6:00pm||Ph: (780) 410-4101
Fax: (780) 410-4118
|Tuesday||7:00am - 6:00pm||7:00am - 6:00pm|
|Wednesday||7:00am - 6:00pm||7:00am - 6:00pm|
|Thursday||7:00am - 6:00pm||7:00am - 6:00pm|
|Friday||7:00am - 6:00pm||7:00am - 6:00pm|
|Saturday||8:00am - 2:00pm||8:00am - 2:00pm|
Service Department Testimonials
From: Brendon Doig [mailto:Doig.Brendon@spartancontrols.com]
Sent: Monday, March 26, 2012 1:56 PM
To: ask scott
Cc: Eddie Yehia
Subject: 2012 Dodge Ram Recently Purchased.
I just wanted to give praise to one of your car salesman at your Sherwood Park Dodge Dealership. I went into your dealership only looking to test drive a vehicle, as I have a friend in Calgary who works at another dealership and he was going to get me a “steal of a deal”. I dealt with Eddie Yehia and I told him I wanted to test drive a 2012 SXT Crew Cab Dodge Ram 1500, with very specific options in it. Really, all I was doing was making sure it was the right vehicle to purchase from my friend in Calgary.
My wife and I could tell it was a busy day and we did not expect to get help right away as this was one of about ten dealerships that we had been to that weekend. In know more than five minutes Eddie had pulled up the exact model that my friend was going to sell me, with the options that I had requested. Eddie seemed a bit shocked that I knew exactly what I was looking for, I think he thought that I had either done my research or that I was looking to purchase somewhere else and he asked us just that. I was honest with him and explained my story. Eddie passed me the keys to the truck and said take it for a test drive and if you will let me crunch some numbers, would you be willing to keep your business in the Edmonton area. I said absolutely.
I took it for a test drive with my wife and my 6 month old daughter; I found the crew cab to be too small for my family, I did however really enjoy how the truck drove. I brought the truck back and gave Eddie all my contact information, Eddie said to me “it is a busy day can I call you with some numbers tomorrow” and that was fine by me.
I spoke with the Eddie the following day and we went over the truck that and some numbers. With us calling each other back and forth for a few hours. Eddie was able to absolutely destroy the price that my friend from Calgary had quoted me on the SXT crew cab. Not only did Eddie destroy those numbers, he was able to get me into a SLT plus with the Quad cab so that there was enough room for my growing family. Not to mention all the options that I requested!! Eddie was absolutely fabulous, after getting to know Eddie I found that him and I had a lot in common, his cousin is actually a fellow employee at the company I work at. Eddie treated my family great, my wife and I still rave about him and your dealership to all of our friends and Family.
The day I came in to pick up the truck I ended up staying there for nearly 3hrs just talking with Eddie. I have a tone of respect for him and your dealership. I will most certainly be letting people know about the great service I received and the unbeatable price that I was given! People that I have told this story to are now thinking that when the time is right they will be coming in to see Eddie!!
Eddie is a great salesman and I can see why he is working at your dealership!
THANKS AGAIN EDDIE, I LOVE THE TRUCK!!
P.S. – Please make sure this email gets posted on your online testimonials
Power Ignition and Controls
A Division of Spartan Controls
From: Lee Langlois
Sent: Wednesday, October 12, 2011 10:53 AM
To: Scott Held
Cc: Ken Crockett
Subject: Customer service
At 52 years of age I have never been sufficiently impressed to warrant doing this before, but I just wanted to take a minute to comment on the excellent quality of service that my wife and I have received from your staff in the service department.
Over the years we had purchased 4 new vehicles from Crosstown from Dale Sauer, (who is now with SP Dodge). I purchased my Dodge truck prior to Sherwood Park Dodge's opening.My wife purchased her Jeep Cherokee from Crosstown (post SP dodge opening) because we had such an excellent experience with Dale.
Since the opening of SP Dodge in our community,and because of convenience we decided to have had all our service done with yourselves. I have had appointments with Chuck Albers and remarked to my wife,of the excellent service on all occasions.She informed me that she has only dealt with Marvin Kachuk,originally by coincidence and later intentionally, as she has always left the shop satisfied that her vehicle's issues were addressed.
On my 2nd last, and most recent visit to your service department, I had both appointments with Marvin and my vehicle posed a few out of the ordinary challenges. I was extremely pleased with his open dialogue, attention to detail,the level of service that was delivered, and his commitment to meet schedule, and now I understand why my wife speaks so highly of him.
I work for a major engineering and construction firm as Director of Latin America, and as an engineer I am very focused on detail and my time at home with my family is critically managed, so schedule is everything.Having said that I can be a very harsh critic when things go wrong.
We have never been disappointed in dealing with your service staff,including the shuttle drivers and every time it has been a pleasant experience.
The success of any business is because of its people, and you and your senior management should be commended because you understand it and have surrounded yourselves with excellent, dedicated people who truly understand customer service.
Karen & Lee Langlois
From: Ryan Aimoe
Sent: Wednesday, March 23, 2011 12:42 PM
To: Customer Service
Subject: Recent Service Appointment Feedback
I had an appointment on Monday for a piece of mind oil change on my 2010 Dodge Ram as well as to get a few service items looked at.
I was greeted when I dropped my truck off in the morning by Chuck in the service department. He was very polite and helpful. He documented all my concerns, informed me of what was to happen during the oil change and during the time they had my truck as well as got me set pp with a shuttle ride to work and stayed in touch with me throughout the day on any issues or questions. Chuck was very nice to deal with and I will ask for him any time I come back for service / oil changes. I look forward to speaking with him in the future.
Thank You Sherwood Dodge for not only making my truck purchasing experience great, but for taking care of me after the fact!
Ryan (Customer For Life)
- Sherwood Park Dodge Chrysler Jeep Ltd.
- 230 Provincial Avenue
- Sherwood Park AB
- T8H 0E1 Canada
- Toll-Free: 1-800-317-5700